Common Troubleshooting
If you're experiencing issues with your tracker, try these common solutions before contacting support.
| Issue | Solution |
|---|---|
| No GPS signal | Ensure clear view of sky; avoid parking in garages or under heavy cover. |
| Device offline | Check power connections and cellular signal strength. |
| Inaccurate location | Allow 5–10 minutes for GPS to stabilize after startup. |
| Battery drain | Verify proper 12V connection; avoid relying on USB power. |
Activation issues
Having trouble during initial setup instead? See the dedicated Activation Troubleshooting section, which covers Registration Code errors, stuck LED states, and license level issues.
Still stuck?
If none of the above resolves your issue, contact support with your device serial number and a description of the LED pattern you're seeing — see LED Indicators for reference.