ASSIST

HOW ASSIST WORKS

From operational event
to coordinated action.

ASSIST turns an event into a governed operational response.

It gathers context, applies policies, decides what should happen, coordinates the right people and systems, tracks execution, and records the outcome.

Walk through an example → Explore ASSIST

Event Something happens

→

Context Understand the situation

→

Policy Apply rules & approvals

→

Decision Determine what happens next

→

Action Coordinate systems & people

→

Evidence Record the outcome

The execution model

Every ASSIST workflow follows the same basic pattern. The details vary by operation, but the control model remains consistent.

An event starts the workflow

A system, device, user, schedule, API, or operational condition signals that something happened.

Example: fleet.vehicle.criticalFaultDetected

ASSIST gathers the required context

ASSIST retrieves the information the workflow needs before making a decision.

Vehicle state · assignment · driver · dispatch · maintenance status

Policies determine what is allowed or required

Business rules, security requirements, approvals, and operational constraints are evaluated.

Critical fault → vehicle must be removed from service

The workflow chooses the next path

ASSIST can continue automatically, request human approval, branch, wait, retry, escalate, or stop.

Replacement needed? Approval required? Assignment impacted?

Actions are coordinated across systems

ASSIST executes the required actions in the right order and sends work to the right participants.

Update FleetOps · notify dispatch · create maintenance action

The complete execution is recorded

ASSIST records what happened, what decisions were made, which policies were applied, and what actions completed.

Full execution timeline and audit evidence

WALK THROUGH AN EXAMPLE

Vehicle critical fault detected

One real scenario, start to finish — the event, the context ASSIST gathers, the policy it applies, how it coordinates FleetOps, dispatch and maintenance, when a human gets pulled in, and what gets recorded.

Something happens

A vehicle reports a critical fault.

What ASSIST receives:

Vehicle ID
Fault severity
Current availability
Active assignment
Driver
Location
Maintenance status

Critical vehicle fault detected Vehicle 128 · Active dispatch · Severity: Critical

ASSIST understands the operational context

ASSIST does not blindly react to an event. It asks:

Is the vehicle currently in service?
Is it assigned to an active dispatch?
Is a driver currently using it?
Does policy require immediate removal?
Is a replacement vehicle available?

Vehicle128

StatusIn Service

DispatchD-1048 Active

DriverAssigned

SeverityCritical

Policy determines what must happen

The critical-fault policy requires the vehicle to be removed from service.

Policy: Critical Vehicle Safety

✓ Vehicle must be marked unavailable
✓ Dispatch must be notified
✓ Driver must be informed
✓ Maintenance response must begin
✓ Replacement must be evaluated
○ Manager approval only if required by policy

ASSIST coordinates the response

ASSIST is not the thing that detected the fault — it's the thing coordinating what happens because of it.

ASSIST

FleetOps

Mark vehicle unavailable

Dispatch

Identify impacted assignment

Maintenance

Open response

Driver notified

Replacement evaluated

ASSIST is not the thing detecting the fault. It is the thing coordinating what happens because of the fault.

Human involvement only when needed

Does this require approval?

Continue automatically.

Yes

Pause → request manager approval → continue when approved.

ASSIST follows through

Execution progress:

✓ Fault evaluated
✓ Vehicle unavailable
✓ Dispatch notified
✓ Driver notified
✓ Maintenance response created
✓ Replacement vehicle identified
✓ Assignment updated
✓ Workflow completed

Everything is recorded

ASSIST keeps one record of the entire response.

TriggerCritical vehicle fault

Policy appliedCritical Vehicle Safety v3

Actions executed7

Systems involvedFleetOps, Dispatch, Maintenance, Messaging

Human approvalsNone required

OutcomeVehicle safely removed and assignment recovered

View execution details →

Without ASSIST, each of these steps depends on separate application logic, integrations, procedures, or people remembering what to do. With ASSIST, they become one governed operational response.

Automation does not mean losing control

ASSIST separates what can happen automatically from what should require policy checks, approvals, or human judgment.

Automatic when safe

Routine, policy-approved actions can execute without waiting for a person.

Approval when required

ASSIST pauses the workflow and routes the decision to the right role or person.

Escalation when something changes

Timeouts, failures, missing data, or operational exceptions can trigger alternate paths.

Auditable from start to finish

Every significant event, policy evaluation, decision, and action remains traceable.

HUMAN + SYSTEM COORDINATION

The workflow can move between automation and people

ASSIST is not limited to system-to-system automation. A workflow can execute actions automatically, pause for input, assign work, wait for an external event, then continue from the same execution.

✓ Automatic system actions

✓ Human approvals and decisions

✓ Waiting for external events

✓ Timeouts and escalation paths

✓ Retry and failure handling

System event

→

ASSIST

→

Automatic action

Policy check

→

Manager approval

→

Continue workflow

Update system

→

Notify people

→

Record outcome

INSIDE ASSIST

The same workflow across its full lifecycle

Design it, activate it, observe it, and inspect every execution from the same governed platform.

Workflow Designer interface preview — **1. Design**Define triggers, decisions, approvals, actions, and policies.

Operational Activations interface preview — **2. Activate**Publish approved workflow versions into operational use.

Runtime Health interface preview — **3. Observe**Monitor workflow health, integrations, failures, and operational state.

Execution Monitor interface preview — **4. Investigate**Inspect the complete execution trail when you need to understand what happened.

ASSIST turns operational events into governed execution.

Explore the product overview, or talk with us about where orchestration fits into your operations.

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From operational eventto coordinated action.